We want you to be happy with every purchase. If you are not satisfied with your order, return it to us within 30 days of the purchase for an exchange or refund. Items that are custom, personalized, or made-to-order cannot be returned or exchanged unless damaged or defective. All items must be returned in their original condition with all accessories. Please note, refunds and credits will be issued for the full cost of the item plus any taxes, if applicable, less any restocking fees that may apply. Shipping charges may not be refundable. Shipping fees are not refundable unless the return is due to an error on our part.
Instructions for All Returns: Please contact our Customer Service department by email at firstname.lastname@example.org or by calling (205) 271-2990 or (800) 854-6316, for a return authorization number and return your merchandise to us within 30 days of the date printed on your order packing slip. When sending an item back to us, please be sure to complete and return the back page of the original packing slip.
Defective or Damaged Items: Please keep the original shipping container and packing material, this may be required for insurance claims. Please contact us before sending back the damaged item.
Returns for 14kt Gold and Gold-Filled Items: All 14kt gold and gold-filled items are made on demand and may be subject to a 20% restocking fee if returned. All accessories must also be returned (i.e. chain, box, etc.).
Personalized Items: All sales of personalized items are FINAL and are not eligible for a refund or exchange unless the item is defective.
International Returns and Exchanges: Customers ordering internationally will also be responsible for any associated duties/taxes/tariffs. If you would like to exchange merchandise for a different item, new shipping fees will apply.
Gift Shop Returns: All purchases made at the EWTN Gift Shop in Irondale must be returned to the gift shop with the receipt.
EWTN Religious Catalogue is unable to accept any returned merchandise that has been altered, visibly worn, scuffed, scratched or marked in any way. All items must be in new, unused and resell-able condition. Exchanges will be credited for the purchase price of the returned item.
Returns should be mailed to:
EWTN Religious Catalogue
4759 Alton Court, Suite 102
Irondale, AL 35210